Customer Care Manager in this start-up specialized in digital marketing solutions.
Organization: 300+ employees based in Paris and abroad
Core business: digital marketing solution
Key fact: 30M€ fundraising to com
As a Customer Care Manager, you will be :
- Managing a team of customer representatives (15+)
- Providing all customers with an outstanding customer experience
- Working closely with Tech team to identify bugs
Therefore, the ideal candidate will :
- Manage and resolve daily client tickets alongside his/her team
- Ensure that clients questions and problems are resolved properly and quickly
- Report, analyze and resolve system, clients and operational issues that impact service quality
- Work independently to master emailing best practices as well as platforms and tools offered to customers
- 5+ years experience in acustomer care role of a structured organization
- A team management track record (up to 10 persons)
- Goodverbal and written communication skills both in French and English
- A highly organized professional who is self-driven, motivated, and achievement-focused
NICE TO HAVE
A truemanager and team player willing to roll-up his/her sleeves and lend a hand when needed
BENEFITS & REMUNERATION
- Dependant on experience
Hungry for more?
Due to the Coronavirus, several start-ups froze their hiring plans. Ongoing recruitment processes are stopped, and some candidates are dismissed.
As our number one biggest recruitment mistake in 2019 (check out our article here), creating a wow candidate experience is