Customer Success Manager for B2B SaaS start-up

CLIENT

Sector : Tech, SaaS

Organization : +15

Core business : The solution has been designed to help developers save time and to provide business teams with a tool tailored to their operations

Ambition : Becoming the universel administration interface of tomorrow

MISSION

  • Oversee the onboarding of new high potential accounts and ensure their successful implementation
  • Manage the revenue of an account portfolio and be responsible for upselling while preventing churn or contraction
  • Monitor client health metrics to maintain a high NPS
  • Identify new promising client use cases that can generate new business opportunities
  • Provide Product feedback to the Team on client feature requests
  • Provide or coordinate high-quality technical support on operational and functional issues

OUTCOMES

As part of the Customer Success Team, you are in charge of accompanying a portfolio of new and existing clients along their journey to ensure they capture the most value of the platform.

QUALIFICATIONS

  • 2+ years experience in a similar position ideally in a B2B SaaS environment
  • Coding experience (previous experience, side project or training/ coding bootcamp)
  • Ability to quickly understand a company’s processes
  • Born problem solver
  • Strong prioritization and multitasking skills
  • Fluent in both French and English, with excellent verbal and written skills
  • Excellent client contact skills, ability to remain calm and composed when dealing with tough customer situations

BENEFITS & REMUNERATION

Dependent on experience

WHEN?

ASAP

WHERE?

Paris, France

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