Operations Manager for this SaaS and tech strategy start-up

CLIENT

Sector: Software & Platforms

Organization: +45 people

Core business: A platform that seamlessly matches Freelancers with inspiring tech & data missions

Ambitions: To become the No.1 of tech & data matching platform in Europe (openings already planned)

Key facts: +10M€ raised in total led by top investors

MISSION

●   Recruit the best Tech & Data freelancers thanks to your sharp evaluation of technical skills

●   Helped by our product, provide a high match quality between a customer and a freelance for each mission;

●   Be the sparring partner of the Freelancers from the community, providing them the best user experience and support;

●   Improve processes and be proactive about the product features that would make the operations more efficient;

●   Monitor and analyze your individual metrics & KPIs in order to reach your recruiter objectives;

●   Support: take ownership of both clients and freelancers issues on your deals and ensure a fast and smooth issue solving;

●   Closely collaborate with the Sales team to improve customer satisfaction, loyalty and retention;

●   Closely collaborate with the Community team to improve freelancer satisfaction, loyalty and retention.

QUALIFICATIONS

Hard Skills

●   Technical knowledge of Tech & Data expertises and technologies. Willingness to keep informed about the industry’s latest trends.

●   Fluent French & English (both written and verbal): European expansion is coming.

Soft Skills

●   Strong resilience, taste of challenge, willingness to perform at the highest level.

●   Excellent communication skills, both professional (clients) and more casual (freelance), and mediation talents.

●   Proven organizational and prioritization abilities, ability to work in complete autonomy.

●   Team-spirit first: you know that teamwork is the key to achieve impressive goals.

BENEFITS & REMUNERATION

Dependent on profile and experience

WHEN?

ASAP

WHERE?

Paris, France

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